Orders, shipments, returns and payments in one place
Frequently Asked Questions (FAQ)
Here you will find quick answers to the most common questions about orders , shipping , returns and payments .
If you need further information, please consult the dedicated pages ( Shipping , Returns and Refunds , Terms and Conditions , Privacy Policy ) or contact us: we are here to help.
Orders and payments
Add products to your cart and complete checkout. You'll receive a confirmation email.
Credit/debit cards, PayPal, and other secure methods available at checkout.
If your order hasn't shipped, please contact us immediately. We can't guarantee changes after shipping.
No, but registering makes ordering, returns, and tracking easier.
Yes, the order confirmation is sent via email. For a personal invoice, please contact us after checkout.
Shipping & Returns
In Italy and many foreign countries. Available destinations appear at checkout.
Preparation time: 1–2 business days; estimated delivery: 3–5 days in Italy, 5–10 days abroad.
Once your order has been handed over to the courier, you'll receive an email with a tracking link.
Yes, within 14 days of delivery according to the conditions indicated on the Returns and Refunds page.
For shipments outside the EU, any additional charges are the responsibility of the recipient. Details are on the Shipping page.
Products and care
A selection of animal prints and a dedicated jewelry category. The assortment may vary over time.
Availability depends on collections and limited editions. Always check the product page.
Follow the instructions on the product page. If you have any questions, contact us or use the live chat.
Follow the general care instructions on the product page and store the item in its original bag. For specific needs, contact us.
Of course. Contact us via the contact page or live chat: we'll guide you through maintenance, spare parts, and order support.
We're here to help.
Still have questions?
If you haven't found the answer you were looking for, visit our information pages ( Shipping , Returns and Refunds , Terms and Conditions , Privacy Policy ) or contact us directly: our team will be happy to support you at every stage of the purchase.